Affordable Rental Homes
Manage
my rental
home
Explore everything you need to know about Affordable Rental homes: whether you’re a current or prospective PPHA renter.
About Pinnacle
Pinnacle is the third-party managing agent used by PPHA to handle your enquiries, including repairs and complaints. For more information, please visit their website at www.pinnaclegroup.co.uk.
As a leading mixed-tenure housing management provider, Pinnacle delivers efficient housing management and customer service on behalf of institutional investors, Local Authorities, and Registered Providers. Pinnacle is aligned with PPHA, valuing collaboration, developing effective partnerships with customers, and supporting them with their own objectives.
Find out more
Your payments and rent
You will be provided with your rent schedule, including the total amount and due date. If you have any questions, please refer to your tenancy agreement.
We accept the following payment methods:
To set up a direct debit with Pinnacle Group, please call 0333 241 4559 with your bank account number, sort code and the amount you wish to pay every month. You will not need to make any changes to your payments at the time of your annual rent review as these will automatically be changed for you.
To set up a standing order with your bank, please call Pinnacle Group on 0333 241 5559 who will provide you with their bank details and payment reference details. Please note at the time of your annual rent review, it will be your responsibility to inform your bank of any changes required to your payments.
Please call Pinnacle Group on 0333 241 4559 to set this up. They will provide you with their bank details and reference numbers, allowing you to make regular or ad-hoc payments.
You can make payments via phone, by calling Pinnacle Group on 0333 241 4559.
You will receive an Allpay card when your tenancy is set up. Your Allpay card is assigned to your rent account and you can make payments at any Allpay outlet.
Rent payments and
reporting repairs
We are committed to helping you to keep your home in great condition.
As part of your tenancy agreement, we will carry out certain repairs for your home. Other repairs may be your responsibility (see below for further details). Generally, we are responsible for the maintenance and repair of the building’s structure, exterior, fixtures and fittings, heating, hot water, electrical, gas, kitchen, and bathroom suites.
You can report repairs to Pinnacle by calling 0333 241 4559.
In an emergency, please report a repair by calling 0203 814 3500.
Please report any issues within your home as soon as possible.
You have a responsibility to maintain your home, which will be subject to natural wear and tear. If you, a member of your household or a visitor have caused damage to your home, whether accidental or on purpose, it is your responsibility to put it right. If you are found to have mistreated or damaged any element of the home, this could result in you being recharged for the item to be fixed or replaced.
Emergency repairs may include:
- Uncontainable leaks;
- Electricity supply failure;
- Loss of heating or hot water
For a comprehensive list of non-urgent repair examples, please refer to Pinnacle’s website here.
Applying for your PPHA rental home
You can apply for one of our PPHA Affordable Rental homes by contacting your Local Authority and completing a housing application form. Once accepted, you will be placed on the Local Authority waiting list.
The council will nominate you to a suitable home based on your needs and requirements. This nomination process may be facilitated through a Choice Based Letting (CBL) system. CBL allows you to apply for a home of your choice, with details of available properties regularly advertised online, in Local Authority offices, and local libraries.
Criteria
We consider applications from individuals within the following categories, who intend to use the property as their primary residence:
- Aged 18 or over;
- Mainstream Housing applicants;
- Individuals at risk of homelessness;
- Homeless services;
- Specialist supported housing applicants.
Sources
We accept applications from various sources, including direct applications and Local Authority nominations.
How to make a complaint
or report ASB
We recognise how difficult anti-social behaviour (ASB) can be, together with the potential impact it has on your life.
ASB includes violent or abusive behaviour, harassment, threats, failing to control pets, public drunkenness, vandalism, graffiti, prostitution, noise nuisance, domestic violence, illegal drug use, criminal behaviour, littering, and inappropriate use and storage of motor vehicles.
We will exercise professional judgment when assessing reports of ASB and will offer mediation, signpost to other agencies, or liaise with partner agencies when necessary.
We ask you to keep a record of incidents, and our interventions will vary based on the type of ASB reported, ranging from written warnings, mediation, Acceptable Behaviour Agreements (ABAs), and, in extreme cases, non-renewal of tenancy.
We take care not to label tenant disagreements as ASB and instead, initially take a problem-solving approach, where possible.
We work closely with partners and may involve the police when needed. If ASB continues and no other solutions are viable, we will take legal action, including seeking grounds for possession in accordance with the Anti-Social Behaviour Crime and Policing Act 2014.
If you are a PPHA Affordable Rental customer and wish to report an ASB issue, please contact parkpropertiesha@pinnaclegroup.co.uk or 0203 814 3500
