Annual reports
March 1, 2024
About us
PPHA is a provider of Shared Ownership and Affordable Rental homes.
We partner with Housebuilders to create affordable homes and sustainable communities, making you proud to call your new house a home.
Through our Shared Ownership and Affordable Rental homes, we offer financial solutions to get you on the property ladder quicker than you may have expected. We aim to enrich communities, enhance your home ownership or rental experience, and ensure you are happy in your new home.
Meet our team
Wendy Pretten
Group Housing & Support Director
David Cook
Group Investment Director
Josh Beeston
Head of PPHA Acquisitions
Emma Tiley
Head of Housing and Support
Lucy Hulmes
Leasehold Manager
Tarin Entwhistle
Revenue Collection Officer
Pia Attard-Brown
Project Manager
Meet the Board
PPHA is overseen by a Board of Directors, both Non-Executive (NED) and Executive (ED), providing a diverse level of expertise and skillset. PPHA is regulated by the Regulator of Social Housing (No. 5056).
Josh Rose-Nokes
Board Chair (NED)
- Director at Avison Young, leading their residential Market Intelligence team.
- Passionate about the impact that better and more accessible housing has on peoples’ lives and has published research on the affordable sector in the UK.
- Advises an AI-focused real estate start up and is a great believer in improving transparency and efficiency in the sector with data and technology.
Natalie Owen
Board Member (NED)
- Partner at law firm Shakespeare Martineau, specialising in property finance securitisation for registered providers (RP’s) within the social housing sector.
- With 15 years’ experience, Natalie advises RP’s on treasury strategy, understanding funder requirements and maximising the value of social housing assets, as well as an excellent understanding of the regulatory sphere in which housing providers operate.
- Board member at St. Anne’s Hostel, Birmingham.
Wendy Pretten
Group Housing & Support Director (ED)
- Oversees all housing and support activity across PPHA.
- 35 years’ experience in the affordable housing sector.
- Formerly Managing Director at Places for People.
Michael Pearson
Board Member (ED)
- Advises on capital structure, affordable housing and fundraising strategy.
- Former roles include CFO of Sage Housing (Blackstone), the UK’s largest for-profit affordable housing provider.
Jonathan Piper
Chair of Finance Risk and Audit Committee (NED)
- Chair of the Finance, Audit and Risk Committee for PPHA.
- Currently the Chief Financial Officer for Reef Group, a property developer focusing on the life sciences sector.
- Formerly Head of Investments at Clarion Housing Group, and Head of Transactions at Related Argent.
- Trained as a Chartered Management Accountant at EY, where he was a financial consultant for 10 years.
PPHA: backed by HSPG
About HSPG
Founded in 2015 by two creative, entrepreneurial founders, HSPG is a social impact real estate company on a mission to enable people to live fulfilled lives in their communities. Since 2015, HSPG has created over 10,000 homes for those who need housing support, including homeless and other vulnerable individuals. This has involved investing over £850 million into the housing sector so far. In response to the significant undersupply of affordable housing for the most vulnerable people in the UK, HSPG creates demand-driven affordable housing and manages the homes accordingly.
HSPG supports PPHA both financially and symbolically; supporting their goals, objectives and focus on your next perfect home.
Contact us
Policies & annual resident reviews
Here, you’ll find easy access to our policies and procedures.
View any of our policies via the links below. Please let us know if you have any queries or feedback.
Annual reports
August 8, 2024
Policies
October 26, 2023
Allocation Policy
This policy sets out PPHA’s approach to allocating our affordable rented homes and ensures we provide customers with a home which meets their needs.
Annual reports
November 12, 2024
Annual Complaints Performance and Service Improvement Report
1st April 23 to 31st March 24
Annual reports
November 12, 2024
Policies
October 26, 2023
Compensation Policy
This policy aims to ensure that we have a fair and consistent approach to offering redress and awarding compensation when it is appropriate to do so.
Policies
October 26, 2023
Complaints Policy
This policy sets out PPHA’s approach as a landlord to dealing with complaints.
Policies
October 26, 2023
Data Protection Policy
Park Properties Housing Association’s responsibilities in relation to the collection, use and disclosure of data, and our residents’ right to access their personal data.
Equality and diversity
October 26, 2023
Equality and Diversity Policy
PPHA recognises the diversity of the communities it serves. PPHA actively seeks to achieve equality of opportunity and fair treatment for all in the provision of housing, support and employment.
Annual reports
July 5, 2024
Policies
October 26, 2023
Rent and Service Policy
How PPHA will set the rent and charges for rented, shared ownership and leasehold properties in a fair, consistent and compliant way.
Policies
October 26, 2023
Repairs Policy
PPHA’s approach as a landlord to repairs and maintenance for our affordable rented customers’ homes.
Policies
October 26, 2023
Shared Ownership Resales Policy
PPHA’s approach to shared ownership resales when a shared owner requests to sell their home.
Policies
October 26, 2023
Staircasing Policy
PPHA’s approach to shared ownership staircasing when a shared owner requests to buy more shares in their home.
Resident engagement strategy
We offer a variety of avenues for engagement with PPHA. Our goal is to empower you to influence the service you receive and directly engage with the PPHA Board through our Resident Voice Group.
We will:
- Develop an Annual Resident Review;
- Create a timetable for resident consultation, through online surveys and focus groups;
- Update our website and communication channels;
- Conduct resident perception surveys, analyse results and explain our subsequent actions.
If you are interested in joining our Resident Voice Group, please let us know by email here.
