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1st April 23 to 31st March 24

This policy aims to ensure that we have a fair and consistent approach to offering redress and awarding compensation when it is appropriate to do so.

This policy sets out PPHA’s approach to allocating our affordable rented homes and ensures we provide customers with a home which meets their needs.

Park Properties Housing Association’s responsibilities in relation to the collection, use and disclosure of data, and our residents’ right to access their personal data.

PPHA’s approach to shared ownership resales when a shared owner requests to sell their home.

This policy sets out PPHA’s approach as a landlord to dealing with complaints.

PPHA’s approach as a landlord to repairs and maintenance for our affordable rented customers’ homes.

PPHA’s approach to shared ownership staircasing when a shared owner requests to buy more shares in their home.

PPHA recognises the diversity of the communities it serves. PPHA actively seeks to achieve equality of opportunity and fair treatment for all in the provision of housing, support and employment.

How PPHA will set the rent and charges for rented, shared ownership and leasehold properties in a fair, consistent and compliant way.